Refund policy

Returns and Exchanges

We want you to be delighted with your MSB Luxe Essentials purchase. If an item is not right for you, you may request a return within 7 days of delivery, subject to the conditions below.

Return Eligibility

To qualify for a return, the item must be:

  • Unused, unworn, and in its original condition

  • Free from marks, odors, makeup, alterations, or signs of use

  • Returned with its original tags, packaging, dust bag, and accessories

  • Accompanied by proof of purchase

Items that do not meet these requirements may not be accepted.

Starting a Return

Before mailing an item back, please contact us at msbluxe@gmail.com with your order number and reason for the return and photo(s) of item and pakaging. Returns sent without prior authorization may not be accepted.

Approved returns must be shipped to the return address provided by our customer-care team. Please do not send returns to the address shown on the original package unless instructed to do so.

Return Shipping

Customers are responsible for return-shipping costs unless an item arrived damaged, defective, or incorrect. Original shipping charges are nonrefundable.

We recommend using a trackable shipping service, as MSB Luxe Essentials cannot be responsible for returns lost in transit.

Refunds

Once your return has been received and inspected, we will notify you of its approval status. Approved refunds will be issued to the original payment method.

Please allow 7 to 10 business days for the refund to be processed. Your financial institution may require additional time to post the credit to your account.

Exchanges

To request an exchange, contact us at msbluxe@gmail.com. Exchanges are subject to product availability.

Final-Sale Items

Items identified as final sale, clearance merchandise, gift cards, and personalized products cannot be returned or exchanged unless they arrive damaged or defective.

Damaged or Incorrect Items

Please inspect your order promptly after delivery. If you receive a damaged, defective, or incorrect item, contact us within 3 days and include your order number and clear photographs of the item and packaging. We will review the issue and help make it right.